Announcement Audience Groups

[Announcement] PushEngage Now Has Advanced Audience Grouping

Hello, Engagelings.

Exciting news: we’re launching a new feature called Audience Grouping.

Why? Because of you!

That’s right, we’re making the user experience (a.k.a.: your experience) much better. You can now create more powerful push notifications because audience grouping gives you granular control over who receives your notifications.

We’re super proud of this cool new feature and we think that you’ll love it. As of now, it’s only available for push broadcasts and not for drip and triggered campaigns. But it’s a major update, so there’s a LOT more to unpack.

Let’s dive in.

Why Use Audience Grouping

The most common way to use an Audience Group is as a way to refine your segments.

Segments in your push notification subscriber lists are based primarily on your subscriber’s interests and browsing behavior. However, with Audience Groups, you can take that several steps further.

With Audience Groups, you can filter your subscribers by:

  • Interests and Behavior
  • Browsers and Devices
  • Geolocation
  • Engagement Metrics
  • Identifiers

You can get started easily and create custom groups in a matter of minutes. Save your Audience Groups to retarget specific subscribers with personalized push notifications every time you send push broadcasts.

Before you get into the details of Audience Grouping, you should know that this feature is available with all PushEngage plans. But you can make the most of it only if you have Subscriber Segments and A/B testing to grow your audience. Both these features are available with the PushEngage Premium plan.

PushEngage pricing model

So, this is a good time for you to go ahead and upgrade your account.

Get Started With Audience Groups Easily

To get started, head over to your PushEngage dashboard and go to Audience » Audience Groups and click the Create New Audience Group button:

Create a New Audience Group

Before you can use your Audience Groups to send targeted push broadcasts, you’ll need to create an Audience Group with rules to create that group. You can start with a name and description for your Audience Group.

Define Your Audience Group

Create a Selection Criteria

Next, create a selection criteria to filter and target the right audience:

Select Audience Group Criteria

You can click Add filter rules to select subscribers who match ALL the filter rules or, you can click Add an OR group to create a filter where the subscribers meet at least one of the selection criteria.

How to Filter By Subscriber Behavior

User behavior is the most fundamental way to target your push notification subscribers. As we said before, subscriber segments usually group visitors who like to browse similar content. But even within that group of subscribers who love the same content, there are small personalizations that you can make.

Even more to the point, you can club multiple subscriber segments to send them a common, relevant message.

Filter By Subscriber Segment

If you haven’t already, you should start segmenting your push notification subscribers right away. Otherwise, this filter simply won’t work. But if you already have segments, then you can select multiple segments as the base for your audience group.

Select Segment for Audience Group

After that, you can add other filters to improve your targeting.

Filter By Subscriber Attribute

While attributes are mostly for drip push notifications, you can use them for push broadcasts as well. Now, push notification attributes are mostly useful for eCommerce sites. But you can also use them to send personalized push notifications if you have a Customer Relationship Management (CRM) tool.

Filter by Attributes for Audience Groups

Attributes can hold personal information such as subscriber names, date of birth, any other info that you’d store in your CRM for personalized marketing campaigns.

Filter By Subscriber’s Device and Browser

In many cases, it’s crucial to know how you subscribers receive your messages.

There’s a really great story about Michael Jackson. Every time he recorded a song, he’d listen to it on a radio. Not his million-dollar recording suite in top audio quality, but a cheap radio like most of his audience would later on. If he liked how the song sounded even on the cheapest device on the market, he’d sign off on releasing the song.

No wonder Billie Jean went Platinum 29 times!

For your push notifications, it’s no different.

Filter By Subscriber Browser

Different browsers have different character limits for push notifications. So, when you send a push broadcast you need to be wary of these limits. The cool thing is that you can save different audience groups to retarget different browsers. You don’t need to create segments each time.

Select Browser for your Audience

Filter By Subscriber Device

There’s a difference in the types of rich push notifications you can send to iOS, Android, and Windows devices. So, not every campaign you send out will look the same on all devices. In fact, many push notification types won’t even show up on all devices. Different devices also have different screen sizes. So, you may want to optimize how your push notifications look before sending them.

Filter Audience Group by Device

But now that you can filter your audience by their device, that shouldn’t be a problem anymore.

How to Filter By Geolocation

You can also filter by geolocation to personalize your campaigns further. The filter allows you to select an audience group by country, city, and state:

Filter Audience Group by Geolocation

Phooto used geolocation to send push notifications in local languages. And it helped them skyrocket their engagement rates quickly. Read the full case study.

How to Filter By Engagement Metrics

One of the best things about Audience Groups is that it can help you create retargeting campaigns using push notifications. You can filter your audience by:

  • Subscription Date
  • Last Sent Date
  • Last Click Date
  • Last View Date

Using these metrics can help you retarget subscribers with low engagement rates or sell to subscribers with high engagement rates.

Or, you can filter the audience by:

  • Total Send Count
  • Total View Count
  • Total Click Count

These numbers can help you find subscribers who get the least messages from you so that you can find better ways to personalize notifications. You can also find the subscribers who interact with your push notifications most often.

Pro Tip: Combine two or more filters to find the best ways to re-engage with your subscribers. For instance, subscribers with a high Total View Count and high Total Click Count will give you the subscribers who have been engaging with you for a while. These are loyal subscribers who deserve a reward.

How to Filter By Identifiers

Identifiers are how PushEngage identifies your subscribers. Since PushEngage is GDPR compliant by default, our software never stores any personally identifying data for any of your subscribers. Instead, we assign each subscriber a profile ID and a subscriber hash.

Keep in mind, you’ll be using profile IDs and subscriber hashes mostly as part of advanced campaigns. In other words, you’ll need to use the PushEngage API to create custom campaigns that use these identifiers.

Identifiers are amazing for sending transactional push notifications like this one:

Generate Reviews and Customer Feedback

They’re great for custom eCommerce push notifications. So, we don’t really recommend using them for anything besides testing push broadcasts from the dashboard.

Use an Audience Group to Send a Push Broadcast

Once you’ve created an Audience Group, head over to Campaign » Push Broadcasts and click on the Create New Push Broadcast button:

Push broadcasts

Then, create your push notification:

Push Broadcast Content

Then, under the Audience tab, click on Send to Specific Audience Group and select your Audience Group from the dropdown menu.

Send Push Broadcast Using Audience Group

And then send or schedule your push notification.

What Else?

We know that growing a business is hard work. At PushEngage, we’re always looking to improve our product and your experience. We launched this new feature to help you get even more value out of your PushEngage subscription.

Thank you so much for reading this announcement.

If you’re new to PushEngage, you should also check out these amazing resources:

And thank you for using PushEngage. Whether you’re using the free version or the Enterprise version, you’re just as important to us. The Audience Grouping feature is meant to help you succeed and we wish you all the very best.

Let us know your thought in the comments below and if you haven’t already, get started with PushEngage today!

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