We’re introducing one of the most important upgrades to the PushEngage WordPress plugin to date — a powerful multi-channel Chat Widget that helps you convert visitors into customers through real conversations.
This update gives your audience more ways to reach you instantly, wherever they already spend their time online. Faster answers. Higher intent. Better outcomes.
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What’s New?
The PushEngage Chat Widget now supports 22 communication channels, giving customers complete control over how they start a conversation:
| Category | Channels |
|---|---|
| Messaging & Social | WhatsApp, Messenger, Instagram DM, Instagram Page, Twitter, Snapchat, TikTok |
| Mobile Messaging | SMS, Telegram, LINE, Viber, WeChat |
| Direct Contact | Phone, Email |
| Local Discovery | Google Maps, Waze |
| Professional | |
| Regional | VKontakte |
| Team Collaboration | Slack, Discord, Microsoft Teams |
| Custom | Add any channel you need |
Available now on WordPress. SaaS rollout coming soon for all websites.
Instead of forcing users into one communication path, you let them choose the channel that fits their urgency and comfort level.
How It Helps You Win
This Chat Widget goes beyond simple “chat bubbles.” It’s built for measurable business impact:
- Schedule conversations with customers ready to buy
- Assign and manage chats across multiple agents
- Trigger the widget based on behavior, location, or stage in the funnel
- Capture leads from every touchpoint
- Analyze response performance and conversion outcomes
It’s not just reactive customer support. It’s an engine for demand, trust, and revenue.
Build Your Dream Support Team
We’ve redesigned the agent system to work for teams of any size.
New capabilities include:
- Unlimited agents
- Agent availability schedules
- Agent profiles with languages, roles, and skill tags
The result: better routing, clearer expectations for visitors, and a support experience that scales without friction.
A Fully Customizable Chat Experience
Most chat widgets look the same. This update removes those constraints.
You can now control every visual detail, including:
- Custom chat icons and branded avatars
- Vertical or horizontal widget layouts
- Custom CTA buttons
- Color and gradient controls
- Font and theme choices
- Custom CSS for advanced styling
Whether your brand is minimal or expressive, the widget can match it precisely.
Smarter Targeting and Scheduling
The new targeting engine allows you to decide exactly where, when, and to whom each widget appears.
Targeting options now include:
- Page-level targeting
- Geo-targeting by country
- Device targeting
- Business hours
- Holiday schedules
- Custom rules per widget
- Timezone-aware logic
This makes it easier to run multiple widgets in parallel — each tailored to a specific audience or scenario.
Better Triggers for Better Engagement
You can now trigger chat experiences based on visitor behavior or timing.
Available triggers:
- Exit intent
- Time delay
- Scroll depth
- Animated entry
- Behavior-specific actions per widget
These triggers help surface chat at the moment it’s most likely to convert.
A New Visual Builder
We’ve introduced a builder designed for speed, clarity, and iteration.
You’ll find:
- A rebuilt visual editor
- Live previews
- A simplified widget list (edit, duplicate, enable/disable)
- Cleaner workflows for managing multi-channel variations
Creating or adjusting a widget now takes minutes instead of hours.
Built for Web, Mobile, and WhatsApp
Every widget can be deployed across:
- Web
- Mobile apps
- WhatsApp Business Messaging
One setup. One design system. Multiple surfaces.
Coming Soon for Everyone
This release is currently exclusive to WordPress. We’re rolling out the standalone SaaS version next, bringing these features to all websites and storefronts.
This release lays the groundwork for upcoming improvements, including:
- AI-assisted chat
- Smart routing
- Unified inbox
- CRM-enriched visitor profiles
- Contact form for customer tracking
- FAQs
- Smart Answers
Even if you’re not on WordPress, you’ll be able to enable this soon — and it will plug directly into your existing PushEngage account.
Your customers are ready to connect. They just need you to meet them where they are. Update your WordPress plugin to the latest version and enable the Chat Widget inside PushEngage.
What Else?
You can get started for free. But if you’re serious about growth, check out our paid plans for high-converting automations and advanced features.
We know that growing a business is hard work. At PushEngage, we’re always looking to improve our product and your experience. We launched this new feature to help you get even more value out of PushEngage.
Thank you so much for reading this announcement.
If you have any questions, our Customer Success team is here to help. Just start a conversation on Live Chat or check out our contact page.
And thank you for using PushEngage. Whether you’re using the free version or the Enterprise version, you’re just as important to us. The new templates are meant to help you succeed, and we wish you all the very best.
Let us know your thoughts in the comments below, and if you haven’t already, get started with PushEngage today!
