Customer conversations shouldn’t slow your team down. They should move revenue forward.
Today, we’re excited to introduce the PushEngage Chat Widget, a lightweight, conversion-first chat solution that helps teams engage users in real time — without inboxes, agents sitting online, or per-seat pricing.
And this time, it’s bigger than a feature release.
For the first time, the PushEngage Chat Widget is available as a standalone SaaS.
That means any website—not just WordPress or Shopify—can now add a powerful chat experience in minutes.
No plugins. No platform lock-in. No engineering bottlenecks.
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Push and WhatsApp messaging are super effective, low-cost marketing tools to help you grow your repeat traffic, engagement, and sales on autopilot.
Why We Built an Inboxless Chat Widget
Most chat tools were built for support teams.
PushEngage Chat was built for growth, retention, and conversion.
Traditional chat systems come with baggage:
- Dedicated inboxes to manage
- Agents that need to be “online”
- Per-agent pricing that scales costs, not outcomes
- Missed chats that turn into missed revenue
We took a different approach.
The PushEngage Chat Widget is inboxless by design.
Instead of forcing conversations into yet another dashboard, it routes users directly to the channels your team already uses—WhatsApp, Messenger, email, or custom destinations.
The result?
- Faster responses
- Lower operational overhead
- No new tools to manage
- Better conversations at the moments that matter
The PushEngage Chat Widget now supports 22 communication channels, giving customers complete control over how they start a conversation:
| Category | Channels |
|---|---|
| Messaging & Social | WhatsApp, Messenger, Instagram DM, Instagram Page, Twitter, Snapchat, TikTok |
| Mobile Messaging | SMS, Telegram, LINE, Viber, WeChat |
| Direct Contact | Phone, Email |
| Local Discovery | Google Maps, Waze |
| Professional | |
| Regional | VKontakte |
| Team Collaboration | Slack, Discord, Microsoft Teams |
| Custom | Add any channel you need |
Instead of forcing users into one communication path, you let them choose the channel that fits their urgency and comfort level.
How It Helps You Win
This Chat Widget goes beyond simple “chat bubbles.” It’s built for measurable business impact:
- Schedule conversations with customers ready to buy
- Assign and manage chats across multiple agents
- Trigger the widget based on behavior, location, or stage in the funnel
- Capture leads from every touchpoint
- Analyze response performance and conversion outcomes
It’s not just reactive customer support. It’s an engine for demand, trust, and revenue.
Build Your Dream Support Team
We’ve redesigned the agent system to work for teams of any size.
New capabilities include:
- Unlimited agents
- Agent availability schedules
- Agent profiles with languages, roles, and skill tags
The result: better routing, clearer expectations for visitors, and a support experience that scales without friction.
A Fully Customizable Chat Experience
Most chat widgets look the same. This update removes those constraints.
You can now control every visual detail, including:
- Custom chat icons and branded avatars
- Vertical or horizontal widget layouts
- Custom CTA buttons
- Color and gradient controls
- Font and theme choices
- Custom CSS for advanced styling
Whether your brand is minimal or expressive, the widget can match it precisely.
Smarter Targeting and Scheduling
The new targeting engine allows you to decide exactly where, when, and to whom each widget appears.
Targeting options now include:
- Page-level targeting
- Geo-targeting by country
- Device targeting
- Business hours
- Holiday schedules
- Custom rules per widget
- Timezone-aware logic
This makes it easier to run multiple widgets in parallel — each tailored to a specific audience or scenario.
Better Triggers for Better Engagement
You can now trigger chat experiences based on visitor behavior or timing.
Available triggers:
- Exit intent
- Time delay
- Scroll depth
- Animated entry
- Behavior-specific actions per widget
These triggers help surface chat at the moment it’s most likely to convert.
A New Visual Builder
We’ve introduced a builder designed for speed, clarity, and iteration.
You’ll find:
- A rebuilt visual editor
- Live previews
- A simplified widget list (edit, duplicate, enable/disable)
- Cleaner workflows for managing multi-channel variations
Creating or adjusting a widget now takes minutes instead of hours.
Built for Web, Mobile, and WhatsApp
Every widget can be deployed across:
- Web
- Mobile apps
- WhatsApp Business Messaging
One setup. One design system. Multiple surfaces.
Page-Level Targeting That Matches User Intent
Not every page needs the same conversation.
With PushEngage Chat, you can control where the widget appears and how it behaves.
- Show sales-focused chat on pricing pages
- Display support options on post-purchase pages
- Use lightweight contact prompts on blog posts
- Customize behavior for landing pages and campaigns
Why it matters
- Conversations feel relevant, not intrusive
- Users see the right option at the right time
- Higher engagement without increasing noise
Unlimited Seats. No Per-Agent Pricing.
Most chat tools charge you for growth.
PushEngage Chat doesn’t.
- No per-agent fees
- No limits on teammates
- No penalties for collaboration
Why it matters
- Scale conversations without scaling costs
- Loop in sales, support, or success teams freely
- Perfect for remote and cross-functional teams
Now Available for Any Website (Yes, Any)
This release introduces a fully SaaS-based Chat Widget.
You can now add PushEngage Chat widgets to:
- Custom-built websites
- Headless setups
- SaaS apps
- Static sites
- Landing pages
- Any platform that supports a simple script embed
Why this is a big deal
- No dependency on WordPress or Shopify
- No plugins required
- Faster rollout across properties
- One chat solution for your entire web stack
Simple Setup. Fast Time to Value.
Getting started takes minutes:
- Create your chat widget
- Choose your channels
- Add your agents
- Set targeting rules
- Embed a single script
- Go live
No migrations. No retraining. No complex configuration.
What Else?
You can get started for free. But if you’re serious about growth, check out our paid plans for high-converting automations and advanced features.
The PushEngage Chat Widget is now available to all users and can be added to any website.
If you’ve been looking for a way to:
- Engage users at the right moment
- Reduce friction in conversations
- Avoid expensive, complex chat tools
- Turn chat into a growth lever
This is your moment to try it.
Let us know your thoughts in the comments below, and if you haven’t already, get started with PushEngage today!
