WhatsApp Order Updates

Their inbox is a graveyard.
Their WhatsApp is open.

Order confirmations, shipping updates, and delivery notices on the app your international customers check hourly, fired automatically from your store’s real order events.

John Smith
“We are able to reach our customer base in almost an instant. Email would have been too slow to put together in an emergency.” John Smith · CEO

75,000+ businesses Set up in minutes, no engineering ticket 14-day money-back guarantee

WhatsApp order update message example

Trusted by 75,000+ businesses in 150+ countries

Domino's TUI HP AJIO Shop LC Charlton Athletic Harvard Business Review FunnelKit

Why it works

Post-purchase trust, delivered where they look.

The order update is the most-wanted message in commerce. Put it on the channel with read receipts.

Automated from order events

Confirmed, shipped, out for delivery, delivered: your store’s status changes fire the right template without anyone touching a dashboard.

Templates that pass review

Pre-approved order-update formats with variables for order number, products, and delivery windows. No resubmission loops.

Support load goes down

Customers who see the status stop asking for it. WISMO tickets shrink and the support team gets its day back.

How it works

From order status to read receipt.

Order event trigger configuration

Wired to your store

WooCommerce and Shopify integrations map order statuses to templates once; every future order gets its updates automatically.

  • Native WooCommerce and Shopify event mapping
  • Custom platforms via the documented API
  • No Meta Cloud API project on your roadmap
See WhatsApp templates
Notification composer with preview

Pair with push for full coverage

Push covers the browser and lock screen; WhatsApp covers the chat app. One event stream serves both channels from one dashboard.

  • One integration, two channels
  • Push transactional alerts included
  • Shared reporting across channels
See transactional push

What’s included

Exactly what you’re buying, on one dashboard.

Six capabilities behind every campaign on this page, running on the engine that delivers 15.2 billion notifications a month.

Integrations & developers

Plugin-deep where you sell. API-deep where you build.

Native plugins launch the channel with no engineering ticket. When your developers want the keys, every SDK and endpoint is documented.

The numbers

Certainty your customers can feel.

99.99%
delivery rate
150+
countries reached
15B+
notifications sent monthly
75,000+
businesses on PushEngage
“We are able to reach our customer base in almost an instant. Email would have been too slow to put together in an emergency, and social media organic posts only reach a fraction of the following.”
John Smith John Smith CEO

FAQ

Questions, answered.

Why WhatsApp instead of email for order updates?

Not instead — as well. Email remains the receipt of record; WhatsApp is where international customers actually see the update in real time, with read receipts to prove it.

Do customers need to opt in?

Yes, per WhatsApp’s rules, and the checkout opt-in flow handles it. Opted-in customers get updates; nobody else hears from you.

What about template approval?

Order-update templates ship pre-approved with the right variable slots. Custom variants go through the built-in submission flow.

What does it cost?

WhatsApp messaging prices with your PushEngage plan. Paid plans carry a 14-day money-back guarantee.

Put order updates where eyes already are.

Set up in minutes. If PushEngage isn’t the best fit within 14 days, we refund 100%. No questions asked.

Free plan available Set up in minutes Pay only for active subscribers