Multi-Agent Chat

Right question,
right teammate.

Multi-agent chat routes each visitor to the person who can actually help: sales questions to sales, support to support, each language to its speaker, straight into the channels your team already answers.

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John Smith
“We are able to reach our customer base in almost an instant. Email would have been too slow to put together in an emergency.” John Smith · CEO

75,000+ businesses Set up in minutes, no engineering ticket 14-day money-back guarantee

Chat widget with multiple agent options

Trusted by 75,000+ businesses in 150+ countries

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Why it works

Small team, big-team routing.

You don’t need a support department to route like one. The widget presents the right people; the conversation lands with the right one.

Route by topic

Present sales, support, and billing as separate options; each connects to its owner’s WhatsApp, Messenger, or email directly.

Route by language

Multilingual sites route each language to its speaker, so the Spanish question never lands with the English-only teammate.

Route by schedule

Business-hours rules show whoever’s on duty and switch to async channels after hours. No dead-end chats.

How it works

From one widget to the whole team.

Widget configuration with agent list

Each agent, their own channel

Every teammate appears with their name, avatar, and preferred channel. The visitor picks a person, not a queue position.

  • Named agents with avatars and roles
  • Per-agent channels: WhatsApp, Messenger, email
  • Add or remove agents from the dashboard
See the chat widget
Targeting rules configuration

Pair with page targeting

Docs pages show support agents; product pages show sales. Routing plus placement means every conversation starts in the right context.

  • Different agent sets per page
  • Geo and device-aware display
  • Business-hours schedules per widget
See page-level targeting

What’s included

Part of the same platform, on one dashboard.

The widget ships alongside the retention toolkit that delivers 15.2 billion notifications a month.

Smart opt-in prompts

Time-on-page, scroll-depth, and click triggers with full design control. It’s the difference between a 3% and a 12% opt-in rate.

Preview opt-in styles

Broadcasts & drip campaigns

One-off sends, scheduled pushes, and multi-step drips with rich images and action buttons. AI Copywriter drafts them when you want a head start.

Meet the AI Copywriter

Visual Workflows

Drag-and-drop journeys for cart recovery, welcomes, and win-backs. The builder is on every plan, including Free.

Explore Workflows

Dynamic segmentation

Segment by behavior, geography, device, and purchase history. Audience groups keep themselves up to date.

See segmentation

A/B testing

Test headlines, images, and CTAs; smart mode shifts traffic to the winner automatically. Premium plans and up.

See A/B testing

Goal tracking & analytics

Revenue attribution per campaign and per workflow. Owned-channel numbers your CFO will actually accept.

See goal tracking

Integrations & developers

Plugin-deep where you sell. API-deep where you build.

Native plugins launch the channel with no engineering ticket. When your developers want the keys, every SDK and endpoint is documented.

Shopify & Shopify Plus

The native app for high-volume stores: cart and browse recovery, back-in-stock and price-drop alerts, and revenue attribution. Installed in an afternoon, not a 12-week integration cycle.

Explore the Shopify Plus app

WooCommerce

Launch cart recovery and order campaigns directly from your WordPress admin. Two clicks, same-hour first campaign.

WooCommerce cart recovery

HubSpot

Trigger push from HubSpot lists and events.

HubSpot integration

REST API & webhooks

Every console operation available as a documented endpoint. No dashboard lock-in.

API documentation

iOS SDK

Production-grade APNs delivery for native Apple apps.

iOS push

Android SDK

The Firebase upgrade: deeper targeting, clean attribution.

Android push

React Native SDK

One codebase, real-time push on both platforms.

React Native push

Flutter SDK

Add push to your Flutter apps with an afternoon’s work.

Flutter push

The numbers

Routing beats queueing.

1-click
embed on any website
20+
channels to route between
0
shared inboxes to manage
75,000+
businesses on PushEngage
“PushEngage is quick and easy to implement. It provides results promptly and the analytics presents them in a clear and understandable fashion.”
Alex Avery Alex Avery Database Marketing Executive

FAQ

Questions, answered.

How is this different from a shared support inbox?

There’s no inbox at all. Each conversation lands directly in the chosen teammate’s WhatsApp, Messenger, or email, where they already work. Routing happens at the widget, not in a queue.

Can we run multilingual support?

Yes. Present agents by language, or combine with geo targeting so visitors see speakers of their language first.

What happens after hours?

Business-hours rules swap live channels for async ones automatically, so night-time visitors leave a message that gets answered in the morning.

What does it cost?

The WhatsApp widget is free; multi-agent routing and 20+ channels come with paid tiers, priced per widget rather than per seat. Paid plans carry a 14-day money-back guarantee.

Give every question its right owner.

Set up in minutes. If PushEngage isn’t the best fit within 14 days, we refund 100%. No questions asked.

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Free plan available Set up in minutes Pay only for active subscribers