Notice: There is no legacy documentation available for this item, so you are seeing the current documentation.
There are various reasons for you to receive two push notifications. We have explained various cases below –
Case 1 – If your site’s visitor had subscribed twice; through Single step & Two step Opt-in, it can lead to seeing notifications more than once. Two notifications will be seen by those old subscribers who would have subscribed during the time there was a different Opt-in style (any double step)
Single step Opt-in is the pop up that can be clicked only once by the site visitor to subscribe to your notifications. Since the subscription happens on domain name, the same URL is shown in the notifications. Whereas Double step Opt-in is a customizable pop up that needs to be clicked twice to subscribe. Also here, since the subscription happens on the sub-domain name, the same URL is shown in the notification.
Case 2 – If you have subscribed to a website’s notifications from more than one browser, you will get notifications more than once.
Case 3 – When you subscribe to a website’s notifications, you will start getting notifications that the site sends.
You can stop receiving duplicate notifications by choosing which Browser you want to continue receiving notifications from & disable notifications from the other one. For more details on how to unsubscribe from notifications, you can click here
Note the below points for different OS while receiving the notifications :
Mac OS does not show the sub-domain name if the site visitor subscribed through two step Opt-in. It will show only the sub-domain site name. Example – If the site name is abc.pushengage.com, the notification will show pushengage.com, where the domain name would not be seen.
Windows OS shows both the names in the notifications. For the same example, it will show abc.pushengage.com.
If in case you run into any issues, please feel free to contact us by clicking here. Our support team would be able to help you
