Right question,
right
teammate.
Multi-agent chat routes each visitor to the person who can actually help: sales questions to sales, support to support, each language to its speaker, straight into the channels your team already answers.
“We are able to reach our customer base in almost an instant. Email would have been too slow to put together in an emergency.” John Smith · CEO
75,000+ businesses Set up in minutes, no engineering ticket 14-day money-back guarantee
Trusted by 75,000+ businesses in 150+ countries
Why it works
Small team, big-team routing.
You don’t need a support department to route like one. The widget presents the right people; the conversation lands with the right one.
Route by topic
Present sales, support, and billing as separate options; each connects to its owner’s WhatsApp, Messenger, or email directly.
Route by language
Multilingual sites route each language to its speaker, so the Spanish question never lands with the English-only teammate.
Route by schedule
Business-hours rules show whoever’s on duty and switch to async channels after hours. No dead-end chats.
How it works
From one widget to the whole team.
Each agent, their own channel
Every teammate appears with their name, avatar, and preferred channel. The visitor picks a person, not a queue position.
- Named agents with avatars and roles
- Per-agent channels: WhatsApp, Messenger, email
- Add or remove agents from the dashboard
Pair with page targeting
Docs pages show support agents; product pages show sales. Routing plus placement means every conversation starts in the right context.
- Different agent sets per page
- Geo and device-aware display
- Business-hours schedules per widget
What’s included
Exactly what you’re buying, on one dashboard.
Route to the right teammate and the right channel with no inbox to staff, the platform’s routing logic doing for conversations what its segmentation does for push.
Multi-agent assignment
English store routes to the US email address; Spanish-language pages route to the Spanish WhatsApp line. Configured from the dashboard, no deploys.
How multi-agent worksAgent scheduling and business hours
Set availability per agent and per channel. The widget shows only the options that are live right now, so nothing goes unanswered because no option appeared.
Configure schedulingPage-level routing
Product-page visitors see the sales team; support-page visitors see the support team. Per-URL routing rules, no code needed.
See page targeting22+ channel menu
Each agent can be assigned to any of the 22+ channels, including WhatsApp, Messenger, Telegram, email, and SMS.
Chat widget overviewCustom styling
Branded agent avatars and channel icons make the multi-agent widget look like it was built for your site specifically.
See styling optionsDashboard-managed config, no deploys
Add a new agent, change their routing rules, or swap a channel assignment entirely from the PushEngage dashboard. No code release required.
Manage routing from the dashboardBridge: Platform overview
Multi-agent routing is one of four channel surfaces on the platform. Web push, app push, and WhatsApp Automation share the same dashboard.
See the platform overviewSetup and integrations
Installs wherever you run your site. One snippet, any platform.
One-click install on WordPress and WooCommerce. Shopify embed included. Paste one line of JS to add the widget anywhere else.
WordPress plugin
Install the PushEngage plugin and the chat widget is ready in minutes, right from your WordPress admin. No code, no dev ticket, no configuration file to edit.
Get the WordPress plugin
Shopify and Shopify Plus
Native embed, no code required. The widget goes live on your storefront the same afternoon.
Shopify Plus app
WooCommerce
Installed alongside the PushEngage WooCommerce plugin. Chat and push share one setup flow.
WooCommerce setupAny site, one JS snippet
Not on WordPress or Shopify? Paste one line of JS into your site’s head and the widget is live. Works on any CMS or custom build.
See all setup options22+ chat channels
WhatsApp, Messenger, Telegram, Instagram, email, SMS, and 17 more. Visitors pick their channel and your team replies from the inbox they already use.
See all channelsThe numbers
Routing beats queueing.
“PushEngage is quick and easy to implement. It provides results promptly and the analytics presents them in a clear and understandable fashion.”
Alex Avery
Database Marketing Executive
FAQ
Questions, answered.
How is this different from a shared support inbox?
There’s no inbox at all. Each conversation lands directly in the chosen teammate’s WhatsApp, Messenger, or email, where they already work. Routing happens at the widget, not in a queue.
Can we run multilingual support?
Yes. Present agents by language, or combine with geo targeting so visitors see speakers of their language first.
What happens after hours?
Business-hours rules swap live channels for async ones automatically, so night-time visitors leave a message that gets answered in the morning.
What does it cost?
The WhatsApp widget is free; multi-agent routing and 21 channels come with paid tiers, priced per widget rather than per seat. Paid plans carry a 14-day money-back guarantee.
Give every question its right owner.
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