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PushEngage chat widget that sends messages to Email, SMS, or WhatsApp without another inbox. You will meet the customers where they already are available.
You need to ensure that the PushEngage Installation script is added to the website. If you do not have it added, please follow the instructions below and set up the chat widget.
Konfigurera chattwidget
Login to PushEngage Dashboard and navigate to Chat Widgets
You can click on Manage Widgets page.
If you have not already installed PushEngage on your website. You can navigate to Site Settings
From the items, you can click on Installation Tab. Choose Any Site Tab if you have custom-built website or your CMS system within the tabs.
You only need to place the PushEngage Installation JavaScript code on your website, which would be the first step. You only have to complete the second step if you also intend to enable Web Push Notifications for your business.
Now that you have completed the Installation, we can move on to setting up the chat widget.
Under Manage Widgets Page. You can click on Create Widget Button or if you have the widgets already you can choose the existing widgets.
Lägg till agenter för att anpassa chatten
När du skrollar ner till avsnittet Agenter kan du lägga till profiler för dina teammedlemmar, inklusive deras namn, titel och ett foto. Detta ger din widget en personlig touch och låter kunderna veta vem de pratar med.
Du kan lägga till så många kanaler som du behöver, inklusive Messenger, TikTok, SMS, Instagram-meddelande, X, Slack, Discord och mer. Förhandsgranskningen till höger uppdateras i realtid.
Analytics for Agents
Log in to the PushEngage Dashboard and navigate to Chat Widgets
You can click on the Analytics Overview page.
This analytics overview helps in providing details of total interactions, clicks, and CTR.
You can also see the distribution of Top Agents & Popular Channels on this screen. This way, your traffic or customer attribution can be measured.
You can also assign different agents and see every individual agent’s performance so you can see who the better performing agents are in your team.
That’s it, you can now manage the agents and also check their analytics.
Om du stöter på några problem, tveka inte att kontakta oss genom att klicka här. Vårt supportteam kan hjälpa dig.
